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RETURNS

Returns Policy

Change your mind...something not quite right? Returns are easy.

Simply follow the instructions on our returns form included with your original parcel, or request it again here
- complete the returns form; and
- post your item/s with a copy of your returns form to the address below.

LELULAH BOUTIQUE
P.O BOX 245
RINGWOOD EAST VIC 3135

Easy! Once received, we will process your return within 1-3 business days. If you don't have a printer, simply email all the required information on the returns form to us at info@lelulah.com.au

Please keep a copy of your tracking number for your returned parcel. We can not be responsible for any missing or lost items.

Items are eligible for change of mind return if:
- you return your item to us within 14 days of receiving your parcel;
- items have not been worn, damaged, soiled, altered and/or washed whilst in your possession and remain in a resalable condition;
- the original swing ticket is attached to the item; and
- you can provide proof of purchase from Lelulah Boutique.

Sale Items
- please choose carefully as items purchased from our sale collection and during flash sale offers are final sales unless deemed faulty. 


What if I received an incorrect or faulty item?
In the first instance please email us at info@lelulah.com.au with your order number and particulars of the fault or incorrect item and we will let you know what action we will take to resolve things for you asap.

Unfortunately we are unable to offer returns on several types of goods including; gift cards, bathers and jewellery purchases unless faulty.

Where's my Refund? 
Once your return is received, we will send you an email to notify you that we have received your returned item/s. We will then notify you if your return has been approved as per our returns policy.
If approved, your refund will be processed and applied to your original payment method. Please allow up to 2 weeks from the date you post your return for you account to be refunded.

Late or missing refunds 
If you haven’t received a refund yet, you might like to check with your credit card company and bank, often there is some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lelulah.com.au.

Exchanges 
We do not currently offer exchanges.

Return Shipping Costs
Postage costs for returning items are the responsibility of the customer. However, if you have received an incorrect, damaged or faulty item, please email us so we can provide a return postage label to you.

If you are shipping an item with a value over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not be responsible for missing or lost items.  

In Store Purchases

If you purchased from us in store, our in-store returns policy is outlined on your purchase receipt. You are welcome to exchange your item or receive a credit note for change of mind provided:

- you return your item to us within 14 days of purchase;
- items have not been worn, damaged, soiled, altered and/or washed whilst in your possession and remain in a resalable condition;
- the original swing ticket is attached to the item; and 
- you can provide proof of purchase from Lelulah Boutique. 

Unfortunately we are unable to offer returns on several types of goods including; gift cards, clearance, reduced and 'final sale' items, bathers and jewellery purchases unless faulty.

If your item is faulty, please visit us in-store as soon as convenient. 

 

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