RETURNS

Returns Policy

We understand that choosing fashion online isn't the same as that in-store change room experience, so we are passionate about helping you find your perfect style and fit. 

To make things simple, here are the details of our Returns Policy.

By processing your payment with Lelulah Boutique you are accepting the following terms and conditions regarding any returns of your purchases and shipping. 

This returns policy complies with Australian Consumer Law, you can find more information here. 

Returns Policy & Guidelines

We accept returns on Full Price items purchased under this policy and offer an exchange or credit. We do not offer change of mind Refunds. 

Eligible items can be returned within 30 days of delivery/in store purchase for a Lelulah store credit - issued to an e-voucher or in-store credit.

Please ensure items: 

have not been worn, damaged, soiled and/or washed whilst in your possession and remain in a resalable condition. Please ensure you take care when trying on your items as we require items to be returned free of perfumes, deodorant, makeup and tanning residue. 

have all original tags attached and merchandise is returned in its original packaging. This includes shoe boxes and branded bags. 

you provide your store receipt/online order LEL# as proof of purchase from Lelulah Boutique.

What Can't I Send Back?

The following items are not eligible for return - including exchange, and/or have specific return conditions: 

Items in our 'SALE' collections, and 'Promotional/Flash' Sale items are not eligible for change of mind return (including exchange).

Gift cards, intimate apparel, swimwear, earrings, hats and hair accessories are not eligible for change of mind return.

How Do I Return My Item? 

To begin your returns process simply send us an email with your order number and details of the item/s your would like to return here, or simply drop into our Lelulah Boutique store.

We will then provide you with a RA # and you can send your return to the below address: 
Lelulah Boutique
PO BOX 245
Ringwood East Victoria 3135

Easy! Once received, we will process your return within 1-3 business days. If you would like to get in touch regarding your return please simply email us at customercare@lelulah.com.au or give us a call in store on 0448 024 918.

If returning items via post please keep a copy of your tracking number for your returned parcel. We can not be responsible for any missing or lost items.
Postage costs for Lelulah Boutique online purchases and postage costs for the return options are non refundable under this policy. 

Can I exchange an item?

We are unable to guarantee exchanges at this time due to the limited nature of many of our pieces. If you would like to return an item for a different style or size, we recommend contacting our team for assistance, or following our returns process and proceeding with a separate order for your new item. 

What if I have received an incorrect or faulty item?

If you have received an incorrect or faulty/damaged item from an online purchase, please let us know by emailing us at customercare@lelulah.com.au with your order number and particulars of the fault or items, or simply give us a call in store on 0448 024 918. 
If you believe you have received faulty/damaged merchandise from an in store purchase, please return the item to in store so that we can clearly identify the fault and be of assistance. 
If merchandise is deemed to be faulty/damaged we will endeavour to repair/replace or we may issue a refund for the purchase price in exchange for the faulty merchandise. 

What is your returns policy for Gifts and Christmas Gifts?

For all Gifts purchased we can issue a Gift receipt and our standard returns policy applies.

* Returns policy updated 16 December 2023.