RETURNS

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RETURNS

Lelulah Boutique Returns Policy

Changed your mind...is the fit not quite right? Returns and Exchanges are easy.

Our returns policy outlines how you can return your purchase from Lelulah Boutique online and in store. We accept returns on items purchased under this policy if the merchandise:

  • is returned to us within 14 days of in store purchase or online delivery
  • has not been worn, damaged, soiled and/or washed whilst in your possession and remains in a resalable condition
  • has the original tags attached and merchandise is returned in its original packaging
  • you provide your store receipt/online order confirmation as proof of purchase from Lelulah Boutique
  • you select an available returns option for your purchase

The following items are not eligible for return and/or have specific return conditions:

  • Gift cards and jewellery are not eligible for return
  • Sale collection and outlet merchandise are final sale and are not eligible for return 
  • Items purchased during our 'Boxing Day' sale period are not eligible for return
  • Full price items purchased with promotional discounts* (such as flash sales, discount offers on full price items, or time limited discount events) are eligible for exchange or credit only
  • Items purchased using a gift card, with a gift receipt, or purchased using in store credit /or using e-voucher returns gift card are eligible for an instant product exchange
  • Full price items purchased at Lelulah Boutique in store are not eligible for a refund, however you are welcome to exchange your item or receive an in store credit
  • Full price items purchased through Lelulah Boutique online selecting our click n collect at check out are not eligible for a refund, however you are welcome to exchange your item or receive an in store or on line credit

Faulty or damaged merchandise can be returned even if it was purchased on sale or during a promotion. Please see below for more details.

 

RETURN OPTIONS

You are welcome to return merchandise purchased on line or in store as outlined in our returns policy above. Return options include:

  1. Instant product exchange: return your item for an instant product exchange for a product of the same price, or by paying the difference a product of a higher price 
  2. Refund: return your item for a refund to the payment method originally used for purchase
  3. Instore credit/e-voucher returns gift card: return your item for a refund to an in store credit / e-voucher returns gift card

    HOW DO I RETURN MY ITEM? 

    Simply drop into our Lelulah Boutique store, or to return your item via post follow the instructions on our returns form included with your original parcel. You can return any click n collect items in store or via post. If you can't locate your return form you can request it again here  

    Please send your return and the completed returns form to the address below:

    Lelulah Boutique

    PO BOX 245

    Ringwood East Victoria 3135


    Easy! 
    Once received, we will process your return within 1-3 business days. If you would like to get in touch regarding your return please simply email us at customercare@lelulah.com.au or give us a call in store on 03 9876 9991.

    If returning items via post please keep a copy of your tracking number for your returned parcel. We can not be responsible for any missing or lost items.

    Postage costs for Lelulah Boutique online purchases and postage costs for the return options are non refundable under this policy. 

     

    WHAT IF I HAVE RECEIVED AN INCORRECT OR FAULTY ITEM

    If you have received an incorrect or faulty/damaged item from an online purchase, please let us know by emailing us at customercare@lelulah.com.au with your order number and particulars of the fault or items, or simply give us a call in store on 03 9876 9991. 

    If you believe you have received faulty/damaged merchandise from an in store purchase, please return the item to in store so that we can clearly identify the fault and be of assistance. 

    If merchandise is deemed to be faulty/damaged we will endeavour to repair/replace or we may issue a refund for the purchase price in exchange for the faulty merchandise. If you are entitled to a refund but would prefer to exchange the item or receive an in store credit or an e-voucher returns gift card this can be arranged.


    Where's my refund, credit or exchange?

    Once your return is received and processed, we will issue your refund, returns/e-voucher gift card, or arrange for your exchange item (if applicable) within 2-5 business days.

    If you have any concerns please contact us at customercare@lelulah.com.au or call in store on 03 9876 9991.

    What is your returns policy for Christmas Gifts?

    For all Christmas Gifts purchased in December that were issued a Gift receipt, we have extended our returns policy until January 10th 2019. 

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